GUIDELINES TO DURING LOCKDOWN PERIOD

 From: svswamy@margadarsi.com

Date: Tue, May 11, 2021, 05:08 PM

                    GUIDELINES TO TELANGANA BRANCHES

                      DURING LOCKDOWN PERIOD

In view of complete Lockdown for 10 days, with effect from 12-05-2021 in entire Telangana State, the following guidelines should be followed  by our Branches for collecting the subscriptions from our subscribers:

--   SMS will be sent from corporate office to all subscribers to make online payments and payments through link SMS.

--   The amounts so collected will be updated on the next day of collecting the amounts as in existing procedure.

--   SMS also will be sent from Corporate Office to subscribers comprising the guidelines to make online payment.

--   Another SMS will be sent to subscribers with a Provision to download our Mobile App and two helpline numbers (8008889929 & 8008045556).

--   Development officers and Recovery staff and other staff should advise their subscribers to make online payments. If not, advise them to transfer the amounts to our Branch Bank account.  Branch Accountant should share the Bank details to every staff so as to share the details to our subscribers.

--    Development officers/Recovery officers can collect the amount through Temporary Receipts wherever possible. The Collected amounts should be handed over to the Branch Accountant on daily basis who will arrange to raise pucca receipts.

--   Collecting cash without issuing Temporary Receipts or misguiding subscribers to transfer amounts to personal Bank Accounts (instead of company Bank A/c) are serious offences and are acts of dishonest.

As such, dishonest employee will be removed from job immediately. Terminal benefits are also stopped.

--   As Lockdown relaxation is allowed from 6.00 am to 10.00 am daily, some of the employees like cashier, Accountant and others depending on work load, come to branch and raise the receipts collected on day to day basis.

--   Branch Accountant should make arrangements with our Banker so as to deposit the Cash and Cheques on day to day basis.

--   Branch Accountant should view the Bank Statement every day for payments received through NEFT/RTGS/IMPS/MOBILE transfers etc., to our Bank Account. All these amounts should be recorded in the “NEFT/RTGS/IMPS/MOBILE TRANSFER REGISTER” maintained as per our Circular Letter Dated  08.01.2020 and receipts should be raised for those amounts.

--   Branches can usually print the following reports for follow-up with the subscribers:

CA810: Total Defaulters list with running and closed option.

CA820:  Total Default as on date with DO/AG/OTHER/ALL OPTIONS

CA801A: Total Default as on date with DO/AG/RO/OTHER/ALL (1 to

               10 month’s option)

RO820: ROS Total Default as on date.

CA886: Total default as on date with Number of month’s option.(1 to

             20 months)

--   Branch Manager should allot the calls to each staff of Branch and advise them to call the subscribers. The lists to that extent should be shared to them.

--   Every day Branch Manager should monitor the collections from every staff through zoom call. EDP operators will arrange the zoom meeting and share the link to every staff.

--    Auctions will be postponed and will be intimated later depending on the situation.

--   For the convenience of callers, we are providing RO-App link soon to   Staff so as to view the chits, payment position and make phone call to subscribers on the same screen. Any problems regarding computers you may contact  Mr. B Ramakrishna Rao, DGM (Technology) Mobile Number: 80082 21731.

With best wishes

 

         S VENKATA SWAMY

Vice President (Finance)